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Refund policy

At VesperAureate, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide clear guidelines for returns and refunds while maintaining fairness for both our customers and our business.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be in original condition, unused, and with all tags attached
  • Original packaging must be intact and undamaged
  • Custom-made or personalized items are not eligible for refund
  • Clearance or final sale items are non-refundable

Return Process

  1. Contact our support team at [email protected] to initiate the return process
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Package the item securely using original packaging when possible
  5. Ship the item to the address provided in your return authorization

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund amount will be credited back to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photographs of the damage or defect
  • We will arrange for pickup and replacement or full refund at no additional cost

Important Notes

  • Return shipping costs are the responsibility of the customer unless the item is defective
  • We reserve the right to refuse refunds if items show signs of use or damage not present at time of shipment
  • Refund amounts may be reduced for missing components or accessories
  • International returns may be subject to additional restrictions

Need Assistance?

For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.