Tracking order
At VesperAureate, we understand the excitement of awaiting your new furniture delivery. Our comprehensive order tracking system ensures you stay informed about your purchase's journey from our warehouse to your doorstep.
How to Track Your Order
- Locate Your Tracking Information
After your order ships, you'll receive a confirmation email at the email address used during checkout. This email contains your unique tracking number and carrier information.
- Use Our Recommended Tracking Platform
Visit 17Track, our preferred third-party tracking service that supports multiple carriers worldwide.
- Enter Your Tracking Details
Copy and paste your tracking number into the search field on 17Track's website and click "Track."
- Monitor Your Shipment
View real-time updates including package location, estimated delivery date, and delivery status.
Using 17Track Effectively
- 17Track automatically detects your shipping carrier
- Supports multiple tracking numbers simultaneously (separate with commas)
- Available in multiple languages and mobile apps
- Provides detailed shipment history and customs clearance status
Need Assistance?
If you encounter any issues with tracking your order or have questions about your delivery, please contact our customer support team at [email protected]. Include your order number and tracking information for faster assistance.
Common Tracking Scenarios
- Tracking not updating: Allow 24-48 hours for carrier systems to initialize
- Delayed delivery: Weather conditions or customs may cause delays
- Incorrect address: Contact us immediately at [email protected]
Delivery Preparation
For furniture deliveries, please ensure:
- Clear pathway to the delivery area
- Someone available to receive the package during the estimated delivery window
- Inspect packages for visible damage before signing