Shipping policy
Shipping Information
VesperAureate offers Standard Shipping for all furniture orders across our complete collection of bedroom, living room, study, and dining room furniture. We are committed to ensuring your items arrive safely and in perfect condition.
Shipping Methods & Timeframes
Standard Shipping: All orders are processed and shipped via our Standard Shipping method. Delivery times typically range from 7-14 business days from the date of order confirmation, depending on your location and product availability.
Please note that business days exclude weekends and holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Areas
We currently ship to all major metropolitan areas and regional locations within our service network. During checkout, you may enter your address to verify shipping availability to your location.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping cost will be displayed during checkout before payment confirmation. Please note that we do not offer free shipping at this time.
Order Processing
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an order confirmation email immediately after placing your order.
Delivery & Inspection
All furniture deliveries require someone to be present to accept and inspect the package. Please inspect your items immediately upon delivery. If there is any visible damage to the packaging or product, please note it on the delivery receipt before signing.
Shipping Limitations
Due to the nature of furniture products, we cannot ship to P.O. boxes or APO/FPO addresses. A physical street address is required for delivery.
Contact Information
For any questions regarding shipping or to check your order status, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.